Transparent & Fair Policy

LrnQik Refund Policy

Our refund policy explains when coins used to unlock parent or student WhatsApp contact information may be refunded after verification.

When a tutor unlocks a parent or student's contact details using LrnQik coins, the contact information may be used by the tutor to communicate directly regarding the tuition requirement. LrnQik primarily facilitates communication through the WhatsApp contact number shared with the tutor.

Communication

WhatsApp Is the Preferred Method

Tutors are encouraged to use WhatsApp as the preferred method of initial communication with parents and students.

W

WhatsApp Contact Information

LrnQik shares the available WhatsApp contact number of the relevant parent or student with the tutor after the contact is unlocked. Tutors should use this information for communication regarding the relevant tuition requirement.

Eligibility

When Can You Request a Refund?

A refund may be considered when the contact information provided is found to be invalid or unusable.

✓

Refund May Be Approved

A tutor may request a refund if, after verification, the shared WhatsApp contact information is found to be:

  • Incorrect or invalid.
  • Not associated with the concerned parent or student.
  • Not a valid WhatsApp contact for the concerned parent or student.
  • Otherwise unusable for WhatsApp communication because of an issue with the contact information provided.
×

Refund Will Generally Not Be Provided

A refund will generally not be provided when:

  • The WhatsApp number is valid but the parent/student does not respond.
  • The parent/student is temporarily unavailable.
  • The parent/student does not accept or reply to WhatsApp messages.
  • The tutor cannot reach an agreement regarding the tuition.
  • The tutor changes their mind or no longer wishes to pursue the tuition.
  • The tuition requirement has already been fulfilled or is no longer available.
Refund Process

How the Refund Process Works

Refunds are not automatic. Each request may be reviewed before coins are returned.

1

Submit Request

The tutor submits a refund request through the available LrnQik support or refund process.

2

Verification

LrnQik reviews the reported problem and may verify the contact information and relevant tuition details.

3

Coins Refunded

If the claim is verified and qualifies under this policy, the applicable coins are credited back to the tutor's LrnQik wallet.

Important

A refund is not guaranteed merely because a parent or student does not respond. The contact information must be found to be incorrect, invalid or otherwise unusable for WhatsApp communication for a refund to be considered.

Refund Scope

What Does the Refund Cover?

Any approved refund will normally be limited to the number of coins actually deducted for unlocking the particular parent or student contact.


Refunds will not ordinarily be provided for unrelated expenses, time spent by the tutor, communication attempts, or other costs incurred by the tutor.

Please Understand

LrnQik Connects Tutors and Students

LrnQik provides a platform that facilitates connections between tutors and parents/students. LrnQik does not guarantee that a parent or student will respond to a tutor, accept a tutor's proposal, or ultimately engage the tutor for tuition.


Tutors should therefore review the available tuition information carefully before unlocking a contact.


LrnQik reserves the right to review each refund request individually and to reject requests that do not meet the conditions of this policy.

FAQ

Refund Questions

Generally, no. If the WhatsApp contact number is valid and usable but the parent or student does not respond, the situation normally does not qualify for a refund.
You may submit a refund request. LrnQik may verify the reported issue, and if the contact is confirmed to be incorrect or unusable, the applicable coins may be refunded.
No. Refunds are subject to verification. A tutor must submit a refund request through the available LrnQik process.
The applicable number of coins deducted for that particular contact will be credited back to the tutor's LrnQik wallet.
No. LrnQik facilitates connections between tutors and parents/students but does not guarantee that a tuition will ultimately be accepted or awarded to a tutor.

Need Help With a Refund?

If you believe that a shared WhatsApp contact is incorrect, invalid or unusable, please contact LrnQik support and provide the relevant tuition and contact details for verification.

Contact LrnQik Support →
LrnQik Refund Policy · Please check this page periodically for updates.